The Estée Lauder Companies : “At The Estée Lauder Companies, we seek to provide high-touch service for every aspect of our business. With a 360º view of our client, Salesforce gives us the ability to build an empathetic connection fax number list with the client, above aspects related to the product. With Service Cloud Voice, we are expanding our high-touch services by digitizing our phone channel, enabling our advisors to perform personalized service fax number list supported by automation and intelligence,” said Michael W. Smith, Chief Information fax number list Officer of the companies. by Estee Lauder.
SmileDirectClub : “Empowering our Customer and Dental Protection teams with Service Cloud Automation tools has been key to fax number list creating a single view of our customers, as well as resolving their questions and concerns faster and more personally” said Justin Skinner, Chief Information Officer Officer of SmileDirectClub. “Service Cloud's AI-powered fax number list workflows have streamlined things like our queue management processes, and made case tracking more visible to our customers. This has saved time for our Care Teams, who have fax number list been able to focus more of their attention on customer development.”
SONOS: “Things are constantly changing. That's why being adaptive – that is, encouraging your team to do what they need to do in that moment – is absolutely critical to us,” said Patrick Spence, CEO of Osnos. “Salesforce technology fax number list allowed us to, on the one hand, send our employees to work from home, and on the other hand, transform our business into direct customer service. This allowed us to grow and support all our users while we were fax number list experiencing a period of enormous growth. He also spoke about the corporate mission 'A platform for brands & a platform for good', which consists of offering a flexible, creative and fax number list responsible means for brands to achieve their goals.